Privacy Policy

Ionic Group ("we", "us", or "our") operates as an online retailer at ionic-group.ca. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order with us.

By using our site or making a purchase, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

We collect information you provide directly to us, including:

• Account information — name, email address, and password when you create an account.
• Order information — billing and shipping address, phone number, and order history when you make a purchase.
• Payment information — credit card or payment details processed securely through our payment provider. We do not store full card numbers on our servers.
• Communications — messages you send us via our contact form or by email.

We also collect certain information automatically when you use our site:

• Usage data — pages visited, time spent, referring URLs, and browser type.
• Device data — IP address, operating system, and device identifiers.
• Cookies and similar technologies — session cookies, preference cookies, and analytics identifiers (see Section 6).

We use the information we collect to:

• Process and fulfil your orders, including shipping and returns.
• Create and manage your account.
• Send transactional emails such as order confirmations and shipping updates.
• Respond to your inquiries and provide customer support.
• Improve our website, products, and services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activity.
• Comply with legal obligations.

We will only send you promotional or marketing communications if you have opted in to receive them, and you may unsubscribe at any time via the link in any such email.

We do not sell your personal information. We may share it with third parties only in the following circumstances:

• Service providers — companies that help us operate our business, such as payment processors (Stripe), shipping carriers, and email delivery providers. These parties are contractually required to protect your data.
• Business transfers — if Ionic Group is acquired, merged, or undergoes a change of ownership, your information may be transferred as part of that transaction.
• Legal requirements — if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for the duration of your account and for a reasonable period afterwards, or as required by applicable law. Order records are retained for a minimum of seven (7) years for tax and accounting purposes.

Our website uses cookies and similar tracking technologies to improve your experience, remember your preferences, and gather analytics. Cookies are small text files stored on your device.

• Essential cookies — required for the website to function (e.g., shopping cart, session management).
• Analytics cookies — help us understand how visitors interact with our site. We may use services such as Google Analytics.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All data transmissions to and from our site are encrypted using TLS (HTTPS).

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

As a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. These include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where processing is based on consent, subject to legal or contractual restrictions.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us at privacy@ionic-group.ca.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.